14 day returns
We want you to love the products you buy from us. If you change your mind, you may return it to us within 14 days of the date you received it, no questions asked.
You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us.
You must lodge a return request via ‘contact us’ with your name and order number and our customer care team will arrange the return for you.
Items returned must be in ‘as-new’ condition and packaged securely in the original packaging. This means you have not used, assembled, damaged, washed or laundered any of the items.
Non-returnable items excluded from all change of mind returns include:
- Products described as “made to order”
- All forms of clearance stock (e.g. warehouse, floor stock etc.)
- Clearance items
- Personalised items
- Orders for commercial or non-domestic use
Within 5 business days of receiving your return, and subject to confirming it is in ‘as-new’ condition, we will issue you with a refund an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse.
We will not accept returns delivered in person to our depots, offices or warehouse facilities.
To arrange a return, please go to our Contact us page or Phone us for assistance.