14 Day Returns
We want you to love the products you buy from us.
If we have supply problems and or our supply time extends well beyond the original time-frame we quoted you and you can no longer wait, we will refund you in full.
If you change your mind, and we have ordered items in specially for you, you may return it to us within 14 days of the date you received it for a refund, however a 10% re stocking fee will apply or $150 whichever is greater. This will be subtracted from your payment.
This is to cover administration of your order, coordinating delivery, time taken loading and unloading trucks and the fees charged by Afterpay, Paypal, Visa Card and Mastercard.
If we agree to a return, you will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us.
You must lodge a return request via ‘contact us’ with your name and order number and our customer care team will be in contact with you once approved.
Items returned must be in ‘as-new’ condition and packaged securely in the original boxes and packaging. This means you have not used, assembled or damaged any of the items.
Non-returnable items excluded from all change of mind returns include:
- Products described as “made to order”.
- All forms of clearance stock (e.g. warehouse, outlet, floor stock etc.).
- Clearance items.
- Personalised items.
- Orders for commercial or non-domestic use.
Within 5 business days of receiving your return, and subject to confirming it is in ‘as-new’ condition, we will issue you with a refund of an amount equal to the price you paid for the product, less the re stocking fees, costs to ship the product to you and the return shipping costs back to the warehouse.
We will not accept returns delivered in person to our depots, offices or warehouse facilities.
To arrange a return, please go to our Contact us page or call us for assistance on 03-98942446.